IT Technician

XR Games is an award-winning game development studio specialising in full-scale immersive AR and VR content, as well as work-for-hire development.

We make fun games people love to play and talk about. Led by a team with big game experience at studios like Rockstar, EA, Codemasters, Sumo, Team 17 and Dubit, we've created games for some of the world's biggest brands, including Sony Pictures, Rovio, Dreamworks, BBC and LEGO.

We’re looking for an IT Technician to join the in-house team on a full-time basis.

Responsibilities:

  • Provide support for desktop, laptop, server and network.

  • Provide support for conferencing hardware and software.

  • Setup and configuration of new staff member computers, including software installations.

  • Ensure all issues & service requests reported by members of staff are recorded and logged into the IT ticketing system.

  • Ensure that all tasks are prioritised depending on SLAs.

  • Escalate any issues that are beyond your control to the appropriate third-party provider.

  • Administration & monitoring of IT maintenance (some out of hours work may be required).

  • Ensure that all Hardware & Software assets are kept up-to-date in the Asset Management System.

  • Work alongside members of staff on small to medium-sized IT projects when required.

  • Provide excellent verbal & written communication between staff members, clients and partners.

  • Provide assistance to senior management with any additional tasks.

Candidates for this role would benefit highly if already familiar with the gaming industry.

Nice To Have:

  • 2-3 years experience in an IT helpdesk environment.

  • Strong overall knowledge of IT as a whole.

  • Previous experience with Google Workspace or similar platforms.

  • Previous experience with Atlassian products.

  • Previous experience with Autodesk, Adobe & other game design software.

  • Basic understanding of DevOps software administration.

You will ideally live within travelling distance to Leeds, England to work within our studio in this post-lockdown world. Some work from home is expected, but the role is served best on-site in the studio.

If the above sounds like you, we’re excited to hear from you!

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© 2018 XR GAMES

The Half Roundhouse (B3), Wellington Rd, Leeds, LS12 1DR, England